We get it! Computers and phones sometimes feel like they are working against us. Listed below are some of the most common problems we come across and solutions to them! But, if you have gone through the steps and are still unable to fix the issue, give us a call, our technical team will be glad to help! 

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Unable To Download The App

1. Not enough phone storage. 

On an iPhone

If you are having this problem on an iPhone, open your iPhone's Settings menu, tap General and go to iPhone Storage. You'll see a list of your apps along with how much space each app occupies and the last time you used it. Scroll through the list and try deleting apps that you haven't used in a long time. Get rid of apps you haven't used in a long time. If you are still having this issue, you may need to purchase more storage for your iPhone. 

 

On an Android 

If you are having this problem with an Android, you will also need to uninstall useless apps from Google Play Store to free up storage. To do this, tap on the hamburger icon at the top left and tap on My apps & games. Select the Installed tab and browse through the apps. Tap on the app you want to install and then on the Uninstall button. If you still are unable to download the app, you may need to eliminate cache files. Another name for cache files is "junk files", because much is useless. To clear the cache files on an android, to clear the cache files from your Android phone go to “Settings” > “Storage” > “Internal Storage” > “Cached Data” > “Delete”.

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2. The phone is too old for the app. 

On an iPhone

If your iPhone says a message similar to, “Cannot download. This app is not compatible with your device,” it may be because your iPhone and/or update is not supported by the app. First see if your iPhone software is current and up to date. Go to the Settings, then General, then click Software Update. Automatic Updates, should always be turned on. Your phone must have a sufficient amount of battery before you press Download and Install. Once the update is completed, try to download the app again. If it still does not work, it could be the iPhone itself is too old of a version to support the new software that the app requires. Unfortunately, the only fix for this would be to get a newer phone. 

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On an Android

If your Android says "Device not compatible" error message in Google Play Store when trying to download the app, you may need to clear the cache. Read above in section 1, second paragraph to learn how to clear an Androids cache. If the app will still not download after clearing the cache, turn the phone off and back on and restart the app. If it doesn't work after restarting the phone, you may need to get a newer phone. 

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3. You forgot your Apple ID password or Google Password. 

 On an iPhone

To reset your Apple ID password on your iPhone, go to Settings. Tap your name > Password & Security > Change Password. Follow the onscreen instructions to reset your password.

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On an Android

On your Android phone, open your device's Settings app Google. Manage your Google Account. At the top, tap Security. Under "Signing in to Google," tap Password. You might need to sign in. Enter your new password, then tap Change Password.

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Unable To Sign Into The App

1. Make sure you are not using face identification or auto-input in the sign in page. So that you can manually enter the username and password. 

2. Make sure you are at the clients home.

3. Try  to turn off your phone and back on to reset the app.

4. Make sure location services and cellular data are both on. 

5. If none of the above works, call our support team. 

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Unable To Clock In/ Out Of App

The most common reason why you are signed in, but unable to clock in/out of the app is because:

1. You are too far from the clients home and the GPS cannot discover the clients home. 

2. Your location services are turned off for the app, and the app cannot use it's GPS to discover the clients home. 

3. You are not connected to cellular data. 

4. If all of these are okay, and you are still unable to clock in/out, then please give us a call.