top of page

Electronic Visit Verification

About Our EVV System

In Missouri, all PCS providers were required to have fully implemented EVV systems as of January 1, 2021. Our companies clock in, out and task system is called Spectrum Teletrack Services. Each caregiver is trained with paper material, demonstration, and a personal phone test at the office site, prior to their start date. 

Other rules that we and the state of Missouri implement:

  • You must clock in, out and record all tasks at each visit. Failure to do so renders your visits as "incomplete" and we cannot legally pay incomplete visits, it is fraudulent. If you have difficulty clocking in, out or entering tasks, I suggest setting a timer or writing a note. After 3 incomplete visits, a letter of termination is required. 

  • You cannot visit a client, clock in/out, or record tasks if they are in the hospital or actively going to the hospital.

  • It is okay to work out times with your client, as long as the correct time and tasks from the careplan stated by the government of MO, are fulfilled. We at 1st Assist pride ourselves in flexibility, and understand that everyone has personal and private responsibilities. 

  •  You MUST clock in and out IN the clients home. You cannot clock in or out outside the front door of the clients home, down the street or in your car if you are using the app. The EVV app sends notifications to us at the office when caregivers try to clock in, out, and record tasks outside of the clients home. Doing so renders your visit as incomplete and you will not be compensated. 

The How To's

 

How To Download The App

If you have an iPhone, go to the Apple Store and type in the search bar "SVT Clock In", then hit install. If you have an Android, go to Google Play Store and type in the search bar and search, then hit download. To the left shows what the logo of the SVT Clock In app looks like.  After downloading you should make sure that your location services are turned on for the app.

 

 

How To Sign In

Your username will always be the email address that you provide us during your application process. Your password will always be a 4 digit pin, which is the last 4 of your social security number. 

How to turn on Location Services

Go to Settings > Privacy > Location Services. Make sure that "Location Services" is always on. Scroll down to find the app.​ Tap the app and select the option "Always".  So, that the app can track you when clocking in and out. This is a requirement when using the app. ​

 

How To Clock In 

After signing into the app, you will click on Arrival.  After clicking on Arrival, it will take you to a Client Page, where your clients name will be listed. You should click on your clients name.

 

 

 

 

 

After clicking on your clients name, it will take you to an Arrival Confirmation Page. This is how you know that you properly clocked in at your clients. After the Confirmation Page, you can click on Return To Menu.

 

 

 

 

 

How To Clock Out And Record Tasks

After the duration of the visit, you will want to log back into the app (if not auto-saved). Then click on Departure. It will take you to a Client Page, where your clients name will be listed. Click on your clients name. 

After clicking on your clients name, it will take you to the Task Page. Here you will click on the boxes to check the tasks completed. After you checked the tasks, you must click Continue at the bottom. After you click Continue, you will be taken to the Departure Confirmation Page. This is how you know, that you correctly departed and ended the time. You may click Return To Menu, and exit the app. 

 

 

 

 

Caregiver Portal

The Caregiver Portal can be found at the bottom of the page after you sign in. When you click on it, you will be redirected to the Caregiver Portal Page. Here you can see your schedule and verify past visits that you've already completed. This is a great tool to check yourself and make sure that you clocked in/out and recorded tasks properly. Furthermore, you can calculate your hours with this information.

 

 

 

 

You can adjust the date range you want to view or by client. To see your schedule and hours, you must scroll from the right to the left within the visit box. 

Common Technical Problems 

We get it! Computers and phones sometimes feel like they are working against us. Listed below are some of the most common problems we come across and solutions to them! But, if you have gone through the steps and are still unable to fix the issue, give us a call, our technical team will be glad to help! 

Unable To Download The App

1. Not enough phone storage. 

On an iPhone

If you are having this problem on an iPhone, open your iPhone's Settings menu, tap General and go to iPhone Storage. You'll see a list of your apps along with how much space each app occupies and the last time you used it. Scroll through the list and try deleting apps that you haven't used in a long time. Get rid of apps you haven't used in a long time. If you are still having this issue, you may need to purchase more storage for your iPhone. 

 

On an Android 

If you are having this problem with an Android, you will also need to uninstall useless apps from Google Play Store to free up storage. To do this, tap on the hamburger icon at the top left and tap on My apps & games. Select the Installed tab and browse through the apps. Tap on the app you want to install and then on the Uninstall button. If you still are unable to download the app, you may need to eliminate cache files. Another name for cache files is "junk files", because much is useless. To clear the cache files on an android, to clear the cache files from your Android phone go to “Settings” > “Storage” > “Internal Storage” > “Cached Data” > “Delete”.

2. The phone is too old for the app. 

On an iPhone

If your iPhone says a message similar to, “Cannot download. This app is not compatible with your device,” it may be because your iPhone and/or update is not supported by the app. First see if your iPhone software is current and up to date. Go to the Settings, then General, then click Software Update. Automatic Updates, should always be turned on. Your phone must have a sufficient amount of battery before you press Download and Install. Once the update is completed, try to download the app again. If it still does not work, it could be the iPhone itself is too old of a version to support the new software that the app requires. Unfortunately, the only fix for this would be to get a newer phone. 

On an Android

If your Android says "Device not compatible" error message in Google Play Store when trying to download the app, you may need to clear the cache. Read above in section 1, second paragraph to learn how to clear an Androids cache. If the app will still not download after clearing the cache, turn the phone off and back on and restart the app. If it doesn't work after restarting the phone, you may need to get a newer phone. 

3. You forgot your Apple ID password or Google Password. 

 On an iPhone

To reset your Apple ID password on your iPhone, go to Settings. Tap your name > Password & Security > Change Password. Follow the onscreen instructions to reset your password.

On an Android

On your Android phone, open your device's Settings app Google. Manage your Google Account. At the top, tap Security. Under "Signing in to Google," tap Password. You might need to sign in. Enter your new password, then tap Change Password.

Unable To Sign Into The App

1. Make sure you are not using face identification or auto-input in the sign in page. So that you can manually enter the username and password. 

2. Make sure you are at the clients home.

3. Try  to turn off your phone and back on to reset the app.

4. Make sure location services and cellular data are both on. 

5. If none of the above works, call our support team. 

Unable To Clock In/ Out Of App

The most common reason why you are signed in, but unable to clock in/out of the app is because:

1. You are too far from the clients home and the GPS cannot discover the clients home. 

2. Your location services are turned off for the app, and the app cannot use it's GPS to discover the clients home. 

3. You are not connected to cellular data. 

4. If all of these are okay, and you are still unable to clock in/out, then please give us a call. 

Image by Patrick Ward

For technical support call Lauren at

Email 

314-403-5991 

bottom of page